A WIN-WIN GAME.- Session 2.- It’s a deal.

iDevice icon Situation

Manos de dos personas firmado documentos.

You might think it's easy to describe the word negotiation, two people or more trying to reach an agreement about something, but actually it is not. In fact, the human being has negotiated from the very early ages of human kind. Imagine the apes in the Prehistoric Era trying to reach an understanding about who the leader of the pack will be. They will probably simplify things by beating each other to death, however some theorists would ironically call that the debating phase.

Little by little that 'negotiation' turned into dialogue and things became easier…or maybe not. At least the stronger is not always the one to win. Negotiation becomes the process where each party involved in negotiating tries to gain an advantage for themselves by the end of the process. Whether the negotiation is useful for getting a better husband for your daughter in your tribe or to get the best divorce agreement, we should not forget the word also means compromise and it should be a win-win game.

Nowadays, when we listen to the word negotiation we all imagine two young brokers at New York Stock Exchange. They wear stylish suits and live very stressful lives but enjoy the energy of tough negotiation. However, negotiation is also what a Ready Mix Concrete dispatcher does when he prepares the daily plan for his trucks or what a marketing consultant does when dealing with his or her clients...

Union negotiators, peace negotiators, hostage negotiators, diplomats, legislators… they all follow the same rules, they all speak the same language, and they all want the same thing… They all want to win.

iDevice icon Think about it
Which is the opposite of a win-win negotiation or a collaborative negotiation?
Logotipo del Ministerio de Educación, Cultura y Deporte. Junto a una banda vertical que representa esquemáticamente la bandera de Europa y otra que representa la bandera de España, aparece el escudo de España, y el texto: Gobierno de España. Ministerio de Educación, Cultura y Deporte.
Materiales formativos de FP Online propiedad del Ministerio de Educación, Cultura y Deporte.

1.- What to say. Making suggestions.

iDevice icon Quotation

'In business, you don't get what you deserve, you get what you negotiate'

Chester Karras

When negotiating a good deal you need to use good skills to come out of the meeting feeling positive and confident. That's why it's important that you get acquainted with different ways of making suggestions and giving advice when discussing a proposal.

Tienda de consejos.

Here are some ways of making suggestions you should know by now:


Now we are going to learn other possibilities for making suggestions.

  • One way of doing so is by means of conditional sentences that we have already studied in session 1:
    • If you are interested in merging, try to reach a compromise as soon as possible.
    • If I were you, I would use the money raised.
    • If I were in your shoes/ If I were in your position, I would start my own business.
  • There are certain expressions that you can use to make suggestions:
    • Reaching an agreement is a must in negotiations.
    • I recommend that you stick to the company's code of conduct when negotiating.
    • It's best not to accept the first offer.
    • It's a good idea to create jobs for local people.
    • Why don't you take her on?
    • Let's launch the new product after carrying out market research.
    • What about/ How about selling direct to the public?
iDevice icon A piece of advice
  • Remember to use –ing after the structure What about and How about.
  • You can also give advice by means of modal verbs: SHOULD and OUGHT TO
    • You should change the marketing policy.
    • You ought to compete with overseas producers.

Their meaning is the same, but it is important to consider their differences in form:

As you can see from the examples the modal verb should is followed by an infinitive without to as any other modal verb.

Negative form: Should + not / Shouldn't.

  • You shouldn't resign now.

Interrogative form: Should + subject + infinitive without to.

  • Should I resign now?

On the contrary, Ought to is followed by an infinitive with to.

Negative form: Ought not to

Interrogative form: In interrogative sentences should is more common than ought to.

iDevice icon Translation
Click to read the Spanish translation:

1.1.- Now you put it into practice (I).

iDevice icon Now it's your turn

Match the following halves and form sentences to make suggestions.

Cartel luminoso amarillo sobre fondo negro (realmente debería...).
Matching exercise
First half Number Second half
If you want to gain control of a company, 1. put off the meeting?
Definitely reaching an agreement 2. that you try one of the exclusive restaurants of the centre.
As you don't agree on all the details of the takeover, why don't you 3. go there early in the morning to avoid long queues.
I recommend 4. going out for a meal?
I wouldn't go into partnership with my old friend 5. it's a good idea to buy most of its shares.
What about 6. is a must when negotiating.
You ought to 7. set a high value on customer service.
You should 8. if I were you.
  
iDevice icon You should know

Click on the following link and take a quiz to check your understanding on how to make suggestions.

Making suggestions quiz.

iDevice icon Now it's your turn

Imagine that a friend of yours is about to start a new job. He is having a meeting to reach an agreement on his/her salary, and as you know, salary negotiation is one of the most difficult aspects of professional life. On the forum, make suggestions and give advice on how to behave to get what he/she wants. Make use of the structures previously studied.

Use the link below if it is useful for you:

Salary negotiation tips.

  

iDevice icon A step ahead

For more formulas to give advice in English, click on the link below:

Giving advice in English.

2.- How to say it. Direct and indirect questions.

Dos signos de interrogación, uno celeste y otro azul.

When asking someone something you can use:

  • A direct wh- question:
    • Where is the manager?
  • An indirect question:
    • Could you tell me where the manager is?

      Direct questions are less polite than indirect ones in formal occasions, such as when you are involved in a process of negotiation. That's why you must study them in order to make your speech more polite and adequate.

      As you can notice, the indirect question has an introductory part and then the question itself:

      Introductory part: Could you tell me (Auxiliar + subject + verb)

      Question: where the manager is? (wh- + subject + verb)

      In the second part the subject comes in front of the verb. That's the reason why the following indirect question would be incorrect:

    • * Could you tell me where is the manager?
  • A direct yes/no question:
    • Do you speak German?
  • An indirect question:
    • Could you tell me if/whether you speak German?

As you can see from the example, now the second part of the indirect question is introduced by if/whether since there is no wh- item in the direct question.

iDevice icon Think about it

Is the following indirect question correct or not?

  • I'd like to know what time is it.

There are some other examples of indirect questions. Look at the table below to understand the relation between direct and indirect questions. All these indirect questions are more polite and more formal than their corresponding direct questions.

Direct and indirect questions
Direct questions Indirect questions
Do you need anything else? I wonder if you need anything else.
Does she live here? I'm not sure whether/if she lives here.
Did Frank go into partnership? I'd like to find out if Frank went into partnership.
Where were you born? I can't remember where you were born.
Are you interested in our offer? Could you tell me if/whether you are interested in our offer?
Can I use your telephone? Do you think I could use your telephone?
Does the train leave at 10 o'clock? Would you mind telling me if/whether the train leaves at 10 o'clock?
Can you fill in this form? Would it be possible for you to fill in this form?
iDevice icon Translation
Click to read the Spanish translation:

2.1.- Now you put it into practice (II).

iDevice icon Now it's your turn

Complete the following indirect questions so that they have the same meaning as the direct ones. Write one word in each gap.

Mano con un lápiz cogido escribiendo sobre un papel.
  1. Who called yesterday?

    I'd like to find out called yesterday.

  2. Did anyone phone while I was out?

    I wonder if anyone while I was out.

  3. What's your name?

    Could you tell me what your name ?

  4. Could you wait a minute?

    Would it be possible you wait a minute?

  5. Is he all right?

    I'm not sure if is all right.

  6. What did he want?

    Could you tell me what he ?

  7. Why did she cry?

    I'm not sure she cried.

  8. Is this our train?

    Do you think our train?

  

IDevice Question Icon Now it's your turn

Choose the correct ending for each sentence:

Would you mind telling me…

which platform it is?
which platform is it?

Would it be possible for you to tell me…
what time did it started?
what time it started?

I was wondering…
why you didn’t book the tickets.
why didn’t you book the tickets.

Could you tell me…
how much the ticket costs?
how much the ticket cost?

Would you mind telling me if…
the museum closes on Monday.
closes the museum on Monday.
iDevice icon A step ahead

To practice how to make indirect questions click on the following links and do the exercises.

Indirect questions exercises.

Indirect questions exercises II

2.2.- Clauses of purpose.

Palabras en inglés escritas en blanco sobre fondo negro.

You use a purpose clause when you want to state the purpose of the action in the independent clause, the reason why somebody does something

  • The most common type of purpose clause is a to-infinitive clause:
    • I went to the bank to ask for information.
    • I needed to work hard to win the contract.

As you can see from the examples we are using to+infinitive to indicate the purpose. In more formal situations in order to and so as to can also be used with the same meaning.

  • When the purpose is negative in order not to and so as not to are used:
    • We made a great effort in order not to lose the job.
    • We made a great effort so as not to lose the job.

In order not to and so as not to are followed by an infinitive verb.

iDevice icon Think about it

Can you find any difference between these two sentences?

  • Our manager went abroad for a holiday.
  • Our manager went abroad to carry out market research.

Why are we using for to indicate purpose in the first sentence and to in the second?

  • As you can see in the first sentence for is followed by a noun; however, to is used when it is followed by an infinitive verb.
    • Why don't we go out for dinner?
    • Why don't we go to the travel agent's to book our tickets?

When you are asking for the general purpose of a thing, both for and to can be used:

  • What is this knife for? It's for cutting bread.
  • What is this knife for? It's to cut bread.
iDevice icon A piece of advice
Remember to use –ing after the preposition for when indicating purpose.
  • So that can also be used to indicate purpose. But it must be followed by subject and verb unlike to:
    • It is used when the purpose is negative:
      • Work hard so that you don't get fired.
    • And so that can also be followed by a modal verb (can/could/will/would/may/might):
      • He went abroad so that he could carry out market research.

To summarize, in the table below you can see the different ways of expressing purpose in English:

How to express purpose in English
How to express purpose in English Examples
1. To/in order to/so as to + infinitive I went to the bank to ask for information.
2. In order not to /so as not to + infinitive We made a great effort in order not to lose the job.
3. For + noun. Why don't we go out for dinner?
4. For + -ing form. This knife is for cutting bread.
5. So that + subject + negative verb. Work hard so that you don't get fired.
6. So that + subject + modal verb. He went abroad so that they could carry out market research.
iDevice icon Translation
Click to read the Spanish translation:

2.3.- Now you put it into practice (III).

iDevice icon Now it's your turn

Fill in the gaps using for or to.

Mano que coge un lápiz y escribe sobre papel.
  • Our manager is going to Florida a holiday.
  • You should study languages this job.
  • You ought to study languages do this job.
  • We'll need a map in order not get lost.
  • Do you use credit card paying?
  • They went to the beach a swim.
  • They went to the bank so as be informed.
  
iDevice icon Now it's your turn
Join the following sentences using the words in brackets. Do not use contractions.
  1. I have a map. I don't get lost in the city. (in order not to)

  2. I am saving up. I want to go on holidays. (for)

  3. He is going to the meeting. He wants to reach an agreement. (so that)

  4. She studies English. She wants to be successful in the world of international business. (so as to)

  5. They bought the one week pass. They didn't want to lose money. (in order not to)

  6. She changed her job. She wanted to work at the new office. (to)

  

iDevice icon You should know

Click on the link below to practise how to express purpose in English.

Expressing purpose.

iDevice icon A step ahead

If you want to consolidate what you have studied on clauses of purpose, click on the following link:

How to express purpose in English.

3.- Words you need. Words related to the process of negotiation.

iDevice icon Quotation

'Let us never negotiate out of fear. But let us never fear to negotiate'.

John F. Kennedy
iDevice icon Think about it
What’s the meaning of the quotation? Do you agree with it?
Billetes de diferentes nacionalidades.

As you already know in any process of negotiation two or more parties are involved trying to reach an agreement to satisfy their interests. The following words may be useful for you when being involved in such a process.

The process of negotiation:

  1. Afford.
  2. Agenda.
  3. Agreement.
  4. Alternative.
  5. Be paid peanuts.
  6. Bargain.
  7. Bedrock price.
  8. Bottom-line.
  9. Borrow.
  10. Break even.
  11. Bribe.
  12. Budget.
  13. Cancellation.
  14. Capital.
  15. Commission.
  16. Comply.
  17. Compromise.
  18. Concession.
  19. Condition.
  20. Confront.
  21. Consensus.
  22. Cost an arm and a leg.
  23. Counter proposal.
  24. Counter attack.
  25. Counter offer.
  26. Counterpart.
  27. Counter-productive.
  28. Deal.
  29. Deadlock.
  30. Deadline.
  31. Dispute.
  32. Estimate.
  33. Feasible.
  34. Goal.
  35. (in) Gross.
  36. Guarantee.
  37. Haggle.
  38. Income tax.
  39. Inflation.
  40. Lend.
  41. Leverage.
  42. Loss.
  43. Make ends meet.
  44. Memo.
  45. Mislead.
  46. Mutual.
  47. Net.
  48. Party.
  49. Penalty.
  50. Pressure.
  51. Profit.
  52. Proposal.
  53. Quarter.
  54. Reach an agreement.
  55. Tactics.
  56. Tentative solution.
  57. Terms.
  58. Trade-off.
  59. Work out.
  60. Yield.
iDevice icon Translation
Click to read the Spanish translation:

3.1.- Now you put it into practice (IV).

iDevice icon Now it's your turn

Fill in the gaps using words from the box below. There are extra words you shouldn't use.

Deadlock → deadline → tactics → alternatives → meet → bargain → mutual counterpart → haggled → confronted → deal → peanuts → parties → comply.
Calculadora sobre billetes de libra.
  1. We can't offer you the vacation times you requested, but let's discuss some other .
  2. I my boss because of my salary rise, but we're going to talk about it next week.
  3. The more you know about your , the more likely you will achieve your goals.
  4. When the discussion came to a , we considered to put off the meeting.
  5. When you are unemployed it's difficult to make ends .
  6. It was a decision to merge with a larger company.
  7. If you are a skillful negotiator there are some you should use.
  8. They over the price for hours.
  9. I won't accept the offer because I'm paid .
  10. The goals of negotiating should always be for mutual gain.
  
iDevice icon You should know

Do the following quiz to check if you have learnt this vocabulary.

Negotiations in English – Vocabulary quiz.

iDevice icon A step ahead

If you want to widen your vocabulary related to the process of negotiation, click on the following link.

Vocabulary related to negotiations I.

If you want to go on practicing vocabulary related to negotiations do the following activities.

Multiple choice exercises on negotiation vocabulary I.

Multiple choice exercises on negotiation vocabulary II.

Appendix.- Licenses of resources.

Licenses of Resources used in session X. "It's a deal."
Resource (1) Resource information (1) Recurso (2) Resource information (2)
Manos de dos personas firmado documentos.

By: americaswildlife.

License: CC by.

From: http://www.flickr.com/photos/americaswildlife/6277356510/sizes/m/in/photostream/

Tienda de consejos.

By: Julia Manzerova.

License: CC by-nc-sa.

From: http://www.flickr.com/photos/julia_manzerova/4298991491/sizes/m/in/photostream/

Cartel luminoso amarillo sobre fondo negro (realmente debería...).

By: 416style.

License: CC by.

From: http://www.flickr.com/photos/sookie/1490738885/

Dos signos de interrogación, uno celeste y otro azul.

By: Valerie Everett.

License: CC by-sa.

From: http://www.flickr.com/photos/valeriebb/3006348550/

Mano con un lápiz cogido escribiendo sobre un papel.

By: Eva the Weaver.

License: CC by-nc-sa.

From: http://www.flickr.com/photos/evaekeblad/3624528652/sizes/z/in/photostream/

Palabras en inglés escritas en blanco sobre fondo negro.

By: godserv.

License: CC by-nc.

From: http://www.flickr.com/photos/godserv/4517248920/sizes/t/in/photostream/

Mano que coge un lápiz y escribe sobre papel.

By: Alex France.

License: CC by-sa.

From: http://www.flickr.com/photos/alexfrance/3194662301/sizes/t/in/photostream/

Billetes de diferentes nacionalidades.

By: epSos.de.

License: CC by.

From: http://www.flickr.com/photos/epsos/5902557577/sizes/m/in/photostream/

Calculadora sobre billetes de libra.

By: Images_of_Money.

License: CC by.

From: http://www.flickr.com/photos/59937401@N07/5474168441/sizes/m/in/photostream/