Read the situation.

The girls are still doing some research on the task Mr. Johnson asked them to do. So far, they have read a lot about corporate plans and now they have decided the sales and purchases presentations and corporate goals achievements.

• Eva: Hey Monica, how are you doing? Eva pops into Susana's desk.
• Monica: Ugh! This is really tiring! I never thought that reading business guides in English would be so complicated!
• Eva: I know! But it's normal, English is not our mother tongue after all. Did you find anything?
• Monica: Well, I've got some interesting ideas about persuasive language to deal with customers; According to experts, one of the most important things is the having tact and diplomacy.
• Eva: Yes, that's a key point! I've just found an article about that. Do you want to read it? It's quite interesting!
• Monica: Sure! Thank you, I'll take a look at it.