1.1.- Booking a flight.

In this section we are going to study some phrases which are quite useful when booking a flight.

• How to book and confirm a flight:

  Ticket agent's language:

  • Good morning/ evening/ afternoon. ... Airlines. May I help you?
  • Welcome to ... Airlines. Can I help you?
  • Do you want to fly economy, business or first class?
    How would you like to fly? Economy/ tourist ? Business? First class?
  • What is your destination?
  • Which airline would you like to use?
  • We have (number) flights to (destination) weekly; One is a direct flight, another has one (two) stopover(s). You have to transfer at (city).
  • Which flight would you like?
  • When are you thinking of flying to...? When will you be returning?
  • How many passengers will be travelling? Are you travelling alone? How many seats would you like?
  • Will this be a single or return ticket? Will this be a round trip or one way?
  • That’s the final price, tax included.
  • The price is ...... and ($60) tax on top of that.
  • Can I help you with anything else, hotel booking or car rental?
  • Could you wait while I check price and availability?
  • There are ... seats available.
  • Shall I book it for you?
  • The flight departs at .... and arrives at ...
  • You will have to confirm this reservation at least ... hour(s) before departure time.
  • How would you like to pay?
  • Please, check in at least ... before the departure time.
  • Certainly, there is no extra charge.
  • May I have your name and flight number, please?
  • Alright. Your seat is confirmed, Sir/Madam.
  • Now, you have been booked, Mr/Mrs...
• Now we are going to study the most common customer's phrases when booking a flight.

  Customer's language:

  • I need a ticket to (city), (country)? / Do you have any flights to ... next ...?
  • I'd like to reconfirm my flight, please
  • Could you tell me about the flight availability and prices?
  • Does that include airport tax? Are taxes included?
  • Is there a discount rate for ... (students) / (retired people)?
  • Do you mind if I book that provisionally?
  • Could you check availability?
  • Can I book that, then? / OK. I'll go with that./ Let's go with the cheaper flight then.
  • Which are the departure and arrival times for each of those flights? What are the times of the direct flight?
  • Could you check my frequent flyer program mileage?
  • I'll call back later to confirm.
  • Not yet. I need to check some other places and then I 'll get back to you.
  • Can I pick up my ticket when I check-in?
  • How long does the flight take?
  • Could I have vegetarian meals?