MONEY MATTERS.- Session 2.- Cash flow problems.
Caso práctico
- Laura Jones: Metropolitan Bank, call centre, Laura Jones speaking, how can I help you?
- Leo Martín: Hi my name is Leo Martín and I'm an accountant at International Trade Experts Inc. Spain. I'm calling because I'm having trouble to transfer some money to a foreign account in South Africa through internet banking.
- Laura Jones: Could you tell me your access code, please?
- Leo Martín: Yes, it's M (for money) G (for green) 445531 b (for bank) and Y (for year)
- Laura Jones: Just a minute please, I'm entering the code….we have two accounts here, a Spanish one and a British one. Both have an IBAN number. Which one would you like to transfer money from?
- Leo Martín: The Spanish one. Shall I give you the account number?
- Laura Jones: Yes please, just to check.
- Leo Martín: It's 2333 9527 23 2001039768 from your branch in Madrid.
- Laura Jones: Correct. Yes…. we have an error warning here… How much would you like to transfer?
- Leo Martín: €1.220.000 in dollars, which are $1.769.000 if I'm not wrong.
- Laura Jones: I'm afraid that you have a €1.000.000 transfer limit. That might be the reason why you're not allowed to finish the transaction.
- Leo Martín: I'm sorry, I've been working here for a week and I didn't know. What should I do to raise the current limit?
- Laura Jones: Well, the holder of the account has to send us a consent form with his personal data, CIF of the company according to the Spanish regulation and the new amount.
- Leo Martín: Ok then. Thank you very much for your help.
Think about it
How much do you remember? Complete the following summary of the conversation with the right word or words, without looking at the text above.
Leo Martín is an ______________________ at a multinational company in Spain. He wants to ______________ money to a bank account in ___________________.
His access code is_________________________ and he would like to transfer the money from the ________________rather than the ____________________ account.
The account number is _______________________from the bank branch in Madrid.
The transfer amount is €____________________ or $_________________. That account has a __________________________ transfer limit.
In order to change the transfer limit the ________________ of the company has to send a ______________form with his __________________ , _______ of the company and the new_________________.
