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1.- What to say: Writing informal emails.

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“Business, that's easily defined - it's other people's money.”Peter Drucker.
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How often do you use your email? Most of use use it on a daily basis, but do you know how to write a good email in English? Let's see.

Email is electronic mail. You can send an email to someone, or email them. They will reply to your email or email you back.

When we write informal emails, we use a more direct language than the one we use for letter writing. For example, instead of using "I am writing with reference to..." we simply say "about..." and instead of writing "please accept our apologies for this misunderstanding", we e-mail "sorry about". We normally keep emails short and to the point, dealing with one topic per message. It is recommended to use a neutral style, neither too formal nor too familiar.

  • reply to all: send an answer to the person who sent an email, and everyone who received a copy of it.
  • reply: send an answer to the person who sent an email.
  • forward: send an email you have received to someone else.
  • delete: get rid of an email you don't want.
  • cc: send a copy to...
  • bcc: send a blind copy to... (the other people don't know you're sending this copy).
  • attach: send a document, for example a picture, with an email.
  • @: at.
  • _: underscore.
  • -: hyphen or dash.
  • .com: dot com.
  • /: (forward) slash.

Let's take a look at an informal email.

From: brian.lippett@britishcorp.co.uk
To: mary.smith@britishcorp.co.uk
CC: mark.west@britishcorp.co.uk

Subject: Paper volume

Hi Mary,

Thanks for your email asking for ways of reducing the paper volume. We really need to be more aware of the global environmental problems. Please find attached a word document with specific plans for this. Please let me know if you can't read this attachment. I'm copying Mark West in on this. Do forward it to the other interns if you feel that's appropriate.
Looking forward to hearing from you.
Best wishes,

Brian