1.3.- Now put it into practice.

Think About It

Imagine your boss, Mr. Johnson, asking you to contact Mr. Brown, one of RR company's clients. He wants you to inform him that his delivery will be shipped next Wednesday, October 15 and he asks you to send confirmation of the arrival.

How would you inform him by email? Write an email to inform him.

enviada

que su entrega será enviada el próximo miércoles

Feedback

Solution:

To: Mr. Carter.

From: Eva García.

Subject: Consignment delivery.

This e-mail is to inform you that your consignment will be delivered next Wednesday October 15^th. Please send confirmation of its reception.

Thank you very much.

Eva García.

Now it's your turn

Question

Are these sentences true or false?

Always begin your email with a friendly greeting.

Answers

Option 1

True.

Option 2

False.

Feedback

Well done! Always begin your email with a friendly greeting.

Wrong

Solution

Correct Option (Feedback)
Wrong (Feedback)

Question

No matter if you include acronyms and abbreviations in your email, but use them properly so that they won´t be misunderstood and misinterpreted as being rude or demanding.

E.g.: ASAP (As soon as possible)

Answers

Option 1

True.

Option 2

False.

Feedback

Wrong

Well done! Don't pepper your email with abbreviations and acronyms – they can be misunderstood and misinterpreted as being rude or demanding.

Solution

Wrong (Feedback)
Correct Option (Feedback)

Question

Make sure that your reader knows what you expect them to do in response to your email. Convey your message clearly and concisely.

Answers

Option 1

True.

Option 2

False.

Feedback

Well done! Avoid lack of clarity. Make sure that your reader knows what you expect them to do in response to your email. Convey your message clearly and concisely.

Wrong

Solution

Correct Option (Feedback)
Wrong (Feedback)

Question

You should always sign off in a friendly way, but try not to end on a positive note. Be formal.

Answers

Option 1

True.

Option 2

False.

Feedback

Wrong

Well done! You should always sign off in a friendly way and try to end on a positive note.

Solution

Wrong (Feedback)
Correct Option (Feedback)

Question

You don't need to pay a lot of attention to your spelling, punctuation, and grammar. Writing an email is not like writing a formal letter.

Answers

Option 1

True.

Option 2

False.

Feedback

Wrong

Well done! Pay attention to your spelling, punctuation, and grammar. Writing an email full of mistakes reduces your credibility with your reader.

Solution

Wrong (Feedback)
Correct Option (Feedback)

Question

The subject line should be clear and concise. It should not contain negative words or expressions.

Answers

Option 1

True.

Option 2

False.

Feedback

Well done! The subject line should be clear and concise. It should not contain negative words or expressions.

Wrong

Solution

Correct Option (Feedback)
Wrong (Feedback)

A Step Ahead

In this video you can improve your emails. Find out more and practice!