Read the text and listen to the situation.

Eva García and Monica Pérez are two Spanish friends working as interns at "RR" Company dedicated to the services of sociocultural and tourism animation. Eva is from Valladolid, she really wants to make the most of this experience in London and learn about every aspect of the business. Whereas Monica, who is from Burgos, is having a hard time being away from her family. For her, London is overwhelming, stressful and lonely. She is struggling to cope with the situation but she isn’t very happy and wants to go back to Spain as soon as possible. At least, she has Eva to talk to.

At work, Eva is checking a manual on the organization chart of the RR company to meet people from different departments and remember their names, jobs and responsibilities. That´s a quick and useful way to graphically meet our staff: our colleagues and superiors!

Changing the subject, She has to share a computer with a colleague at her desk and she has to use Microsoft Outlook to communicate by email with her colleagues, bosses, suppliers and clients, but she doesn't know how to send an email and how to write it.

A few minutes later, Mr. Johnson approaches the girls: "Good afternoon, girls. How are you? I just wanted to let you know that your corporate email addresses are ready. Yours, Eva, is eva.garcia@rrcor.co.uk. Now you can communicate with everybody in the company and we'll be able to be in touch with you, too.

Eva asks Mr. Johnson, what is uk? "uk" is the United Kingdom´s domain. The Outlook´s guide describes and details how to use the outlook email and that there is a message inbox, an outbox, contacts, calendar, a trash and you can even create folders to classify your messages as you like.

She has thought about creating folders by departments and creating a list of contacts with their phones and email addresses, it will be very useful when sending an urgent email!

Eva plans to write a message to Monica have a cup of coffee and comment on how she´s going to organize Outlook tools. However, when she was working at a computer suddenly, she heard the beep of an incoming email.

Eva doesn't know how to reply to Mónica but she sees a tab that clicks "reply", and she wonders if she should choose the "reply" or "send message" tab, she finally presses "reply" to answer: